Refund and Exchanges

If you wish to cancel your order:

(a) you can notify us by email to [email protected] before we have dispatched the goods to you; or

(b) where goods have already been dispatched to you, by returning goods to us in accordance with clause 4.2 below.

  1. You can return unopened goods you have ordered from us for any reason at any time within 30 days of receipt for a full refund or exchange. The costs of returning goods to us shall be borne by you. If a used product is judged to be faulty, then you can return it within 30 days for a replacement or refund. For your protection we recommend that you use a recorded-delivery service as we cannot offer a refund or exchange if your return is lost in the post. This returns policy does not affect your statutory rights.
  2. Upon receipt of the goods we will give you a full refund of the amount paid or an exchange credit as required.
  3. The rights to return the goods to us as referred to in clause 4.3 of or terms will not apply in the following circumstances: –

in the event that the product has been used (unless proven to be faulty). The provisions of this clause 4.4 do not affect your statutory rights. You are liable for any shipping costs if you send your ordered items back to us.