1. Shipping Policy
1. Order Processing
– Orders are processed within 2-3 business days (excluding weekends and public holidays).
– You will receive a confirmation email with tracking details once your order has been dispatched.
2. Local Shipping (United Kingdom)
– Standard delivery: 5-7 business days
– Express delivery: 2-3 business days
– Delivery costs vary based on location and order size and will be displayed at checkout.
3. International Shipping
– We ship internationally to select countries.
– Estimated delivery time depends on the destination country:
– Europe: 5-10 business days
– North America: 7-14 business days
– Asia & Africa: 10-20 business days
– Australia & Other Regions: 14-21 business days
– International shipping costs vary and are calculated at checkout.
– Import duties, taxes, and customs fees may apply and are the responsibility of the customer.
– In the case of delay , customer should kindly contact their local delivery courier
4. Shipping Delays & Issues
– If your order is delayed beyond the estimated timeframe, please contact our support team for assistance.
– Beautiebox is not responsible for delays caused by customs clearance or courier issues.
2. Return & Refund Policy
1. Eligibility for Returns
– Items must be returned within 14 days of purchase.
– Products must be unused, unopened for the sealed bag, and in their original packaging to qualify for a return.
– Returns are not accepted for final-sale items, opened sealed bags of the beauty products, or personalized items.
2. Return Process
– To initiate a return, email our support team at customerservice@beautiebox.co.uk with your order details.
– Our team will provide return instructions and a return shipping label (if applicable).
– Customers are responsible for return shipping costs unless the item was defective or incorrect.
3. Refunds & Exchanges
– Once we receive and inspect the returned item, a refund will be issued within 5-7 business days to your original payment method.
– If you prefer an exchange, we will send the replacement item after confirming availability.
– Shipping fees are non-refundable unless the return is due to an error on our part.
4. Damaged or Incorrect Items
– If your order arrives damaged or incorrect, contact us within 48 hours of delivery for a replacement or refund.
– We may request photos of the item to process the claim efficiently.
5. Non-Returnable Items
– Used cosmetics, skincare, and personal care products
– opened sealed protective bags for products sent
– Gift cards and promotional items
Contact Us
For any questions regarding shipping or returns, please reach out to us via:
📧 Email: customerservice@beautiebox.co.uk
Beautiebox strives to ensure a seamless shopping experience for our customers. Thank you for choosing us!